Quality & Compliance
Director, Quality Assurance
“Quality isn't a department that catches mistakes. It's a system that makes them rare.”
Elena built Arvato's QA function from the first scorecard. Her team monitors every campaign for compliance, accuracy, and customer experience — 100% of calls recorded, thousands scored weekly, and calibration sessions run with clients so standards never drift. Before Arvato, she led compliance auditing for a national insurance marketing organization.
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Tell us the function you want off your plate — sales, service, QA, or back-office — and we'll show you the operation we'd run, the team behind it, and the numbers it delivers.